Question 1

Are you PCI Compliant?

Accepted Answer

Yes. We use modern tokenization methods (like Stripe Elements). The credit card data is sent directly from the user's browser to the payment gateway. It never hits your database, drastically reducing your PCI compliance scope.

Question 2

Can you handle complex marketplace payouts?

Accepted Answer

Absolutely. Using products like Stripe Connect, we can automatically split a single customer payment, take your platform fee, and route the remainder to multiple vendors or service providers automatically.

Question 3

Which payment gateways do you most commonly integrate?

Accepted Answer

We integrate dozens of gateways globally. Our most common integrations include Stripe (for broad international coverage), PayPal, Square, Braintree, Authorize.Net, and localized gateways like Razorpay (India), Paystack (Africa), and Mercado Pago (Latin America).

Question 4

How do you ensure credit card data is secure?

Accepted Answer

We never store raw credit card numbers on your servers. We utilize tokenization and hosted UI fields (like Stripe Elements). The customer's browser sends the sensitive data directly to the payment gateway, which returns a secure token to your server to process the charge, keeping your system out of PCI scope.

Question 5

Can you integrate subscription and recurring billing models?

Accepted Answer

Yes. We implement complex billing models including tiered subscriptions, usage-based billing (metered billing), free trial conversions, and prorated upgrades/downgrades using services like Stripe Billing or Chargebee.

Question 6

What happens if a customer's payment fails or their card expires?

Accepted Answer

We build automated Dunning management systems. If a payment fails, the system automatically sends a friendly email to the customer with a secure link to update their payment method, and automatically retries the charge on a predetermined schedule.

Question 7

Do you support alternative payment methods (APMs) like Apple Pay or Crypto?

Accepted Answer

Absolutely. We can enable digital wallets (Apple Pay, Google Pay), Buy Now Pay Later services (Klarna, Affirm, Afterpay), bank transfers (ACH, SEPA), and even cryptocurrency payments via Coinbase Commerce or BitPay.

Question 8

How long does a payment gateway integration take?

Accepted Answer

A standard Stripe or PayPal checkout integration takes about 1 to 2 weeks. Building a complex custom billing system with usage tracking, multi-currency support, and automated tax calculations (via Avalara/Stripe Tax) can take 4 to 8 weeks.

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