Question 1

Which social media platforms should my business be on?

Accepted Answer

It depends on your audience. B2B thrives on LinkedIn, while D2C e-commerce sees better results on Instagram and TikTok. We help you choose.

Question 2

Do you create the images and videos, or do we have to supply them?

Accepted Answer

We can do both. We can create custom graphics and edit short-form videos using stock footage, or use your internal photography and assets.

Question 3

How often will you post on our accounts?

Accepted Answer

This is determined during the strategy phase. Typically, we recommend 3-5 high-quality posts per week per platform, plus daily Stories.

Question 4

How do you handle negative comments or customer complaints?

Accepted Answer

We establish an escalation protocol. We handle basic inquiries based on your FAQ, but immediately escalate complex issues to your internal team.

Question 5

Can you guarantee a specific number of new followers?

Accepted Answer

No, because we focus on quality over quantity. We aim to build an engaged community of potential buyers, not inflate vanity metrics with fake accounts.

Question 6

What is the difference between Social Media Management and Social Media Advertising?

Accepted Answer

Management is building a community organically with unpaid posts. Advertising (Paid Social) involves spending budget to push ads for conversions.

Question 7

Will you respond to Direct Messages (DMs)?

Accepted Answer

Yes, Community Management is a core part of our service. We respond to DMs, comments, and mentions promptly.

Question 8

How long does it take to see results from organic social media?

Accepted Answer

Organic social media is a marathon. You'll see improved engagement quickly, but significant follower growth and lead generation take 3-6 months.

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