Question 1

What happens if the third-party API goes down?

Accepted Answer

We build fault-tolerant integrations. If an external API (like a CRM) goes down, our middleware temporarily queues the data locally and automatically retries the request using exponential backoff once the service is restored, ensuring zero data loss.

Question 2

Can you integrate with an older system that uses SOAP or XML?

Accepted Answer

Absolutely. We routinely build bridge applications that consume legacy SOAP/XML services and translate them into modern JSON REST APIs that your newer applications can easily communicate with.

Question 3

How long does a typical API integration take?

Accepted Answer

A well-documented modern REST API can often be integrated in one to three weeks, while poorly documented or legacy SOAP services take longer because of data mapping and edge cases. We scope each integration separately since the third party's quality dictates the effort more than the volume of data.

Question 4

What does an API integration cost?

Accepted Answer

Cost depends on the number of endpoints, how much data transformation is needed, and whether real-time sync or batch jobs are required. A single read-only integration is inexpensive, while bidirectional sync with conflict handling and error recovery is a larger engineering effort we scope up front.

Question 5

How do you handle API rate limits and quotas?

Accepted Answer

We respect each provider's rate limits with throttling, request queuing, and exponential backoff so we never get your account suspended for abuse. For high-volume needs we cache responses and batch requests, reducing calls while keeping your data acceptably fresh.

Question 6

How do you keep our API keys and credentials secure?

Accepted Answer

Credentials are stored in a secrets manager or encrypted environment variables, never hardcoded in the codebase or committed to git. We use OAuth tokens with the narrowest scopes required and rotate keys on a schedule to limit exposure if anything leaks.

Question 7

What happens when the third party changes or deprecates their API?

Accepted Answer

We isolate each integration behind an internal adapter layer, so when a provider releases a breaking change we update one module instead of touching your whole app. Under a maintenance plan we monitor provider changelogs and apply version migrations before deprecation deadlines.

Question 8

Can you integrate APIs that require webhooks or callbacks?

Accepted Answer

Yes. We build secure webhook receivers that verify signatures, handle retries, and deduplicate events so an inbound notification is processed exactly once. This is essential for things like payment confirmations or shipping updates where missing an event causes real business problems.

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